ku955 Privacy Policy

1 Introduction and Purpose of This Policy

ku955 ("we", "us", or "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we store and process it, and what your rights are.

By using this website (https://ku955.cam) you are agreeing to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies only to ku955's own platform. Third-party services or payment gateways may have their own privacy policies, which are their own matter.

2 Information We Collect

ku955 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification where applicable)

2.2 Financial Information

• Transaction details related to bKash, Nagad, Rocket, Upay, or bank accounts
• Deposit and withdrawal history
• We never store your full payment card number

2.3 Automatically Collected Information

• IP address, browser type and version
• Device type, operating system
• Page visit time, session duration, and navigation patterns
• Cookie and session data

2.4 Communication Information

• Records of what you have shared via live chat or email
• Support tickets and complaint details

3 Purpose of Collecting Information

ku955 uses your information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To complete deposit and withdrawal transactions.
• Age Verification: To ensure services are provided only to those aged 21 and above.
• Fraud Prevention: To protect the platform from unauthorized access, money laundering, and fraud.
• Service Improvement: To enhance and personalize the gaming experience.
• Communication: To send important updates, bonus offers, and relevant information.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide support.

We do not use your information for purposes other than those stated above.

4 Cookies and Tracking Technologies

ku955 uses cookies and similar technologies to operate the website smoothly. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, carry out security checks, and remember language preferences.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings, which improves the quality of service.

4.3 Analytics Cookies

These cookies are collected to analyze site usage and monitor performance. This information is processed in fully anonymous form.

You can disable cookies in your browser settings, but this may affect certain features of the site.

5 Sharing and Disclosure of Information

ku955 never sells your personal information. Information may be shared in the following limited circumstances:

5.1 Service Partners

Information may be shared only as necessary to provide services with payment processors (such as bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technology infrastructure providers. These partners are bound by data protection obligations consistent with our standards.

5.2 Legal Requirements

We may disclose information where we are legally required to do so by court order, a legitimate request from a government authority, or applicable law.

5.3 Business Restructuring

In the event of any business merger or transfer, users will be notified in advance.

6 Data Protection and Security

ku955 uses industry-standard security measures to protect your information:

• SSL Encryption: All data transferred between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Our system security is tested and updated on a regular basis.
• Access Control: Only authorized personnel can access the information they need.
• Data Center Security: Our servers are housed in physically secured data centers.

Complete security cannot be guaranteed for data transmission over the internet, but we ensure the highest level of protection. If you notice any suspicious activity, contact us immediately at [email protected].

7 Data Retention Period

We retain your information for as long as necessary:

• Active account information: Retained for as long as the account remains open.
• Closed account information: Deleted after a specified period in accordance with legal obligations.
• Financial transaction records: Retained for the period required by law.
• Support communication records: Retained for the applicable period after resolution.

After the required period, we securely delete or anonymize the information.

8 Your Rights

You have the following rights regarding your information on the ku955 platform:

8.1 Right to Access

You can request a copy of your personal information that we hold at any time.

8.2 Right to Correction

You have the right to request correction if your information is inaccurate or incomplete.

8.3 Right to Deletion

In certain circumstances you may request deletion of your information, however information required to fulfill legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and we will respect that.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will aim to respond to your request within 30 business days.

9 Protection of Children and Minors

ku955 provides services only to those aged 21 and above. We do not intentionally collect any personal information from those under 21.

Through the age verification process at registration, we ensure that no minor can access our platform. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If parents believe their child is using our platform, please contact [email protected] immediately.

10 International Data Transfers

Some of our service partners may be located outside Bangladesh. In such cases your information may be transferred internationally. We ensure that these transfers are carried out securely and with appropriate protection measures.

Where data is stored on servers abroad, the legal framework of that country may apply. However, we are always committed to maintaining the standards set out in this Privacy Policy.

11 Marketing Communications

With your permission, we may send emails about bonus offers, promotions, and site updates. At any time you may:

• Unsubscribe by clicking the "Unsubscribe" link in our emails.
• Change your notification preferences in your account settings.
• Write to [email protected] to request that marketing communications be stopped.

Even if you opt out of marketing communications, important account-related messages (such as transaction confirmations and security alerts) will continue to be sent.

12 Third-Party Links

Our platform may include links to certain third-party services, such as game software provider companies. These third parties have their own privacy policies and we are not responsible for their collection and use of information.

We advise you to read the privacy policy of any third-party service before using it.

13 Policy Changes and Updates

ku955 reserves the right to change this Privacy Policy as needed. For significant changes, we will:

• Note the updated date on this page.
• Notify registered users via email.
• Provide a clear notice on the site.

Continued use of the site after changes will be taken as acceptance of the new policy. We therefore encourage you to review this page regularly.

14 Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the use of your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, with support in Bengali.

We will aim to respond to your contact as quickly as possible and will treat any privacy-related matter with the utmost importance. Our goal is to provide a safe and reliable platform where you can play with confidence.